Frequently Asked Questions
Ordering
Q: How do I place an order?
A: It’s simple! Browse through our unique collection, pick the apparel that resonates with you, choose your size and color, and click ‘Add to Cart.’ Once you are ready to complete your purchase, go to your cart and click 'Checkout' to finalize your order.
Q: Can I customize a design?
A: We love creativity! While our current platform setup doesn’t support live customization, we’re always open to unique ideas. Reach out to us at team@throwcoast.com with your customization request, and we can discuss it. We are unable to do a single-item custom print design, but we are totally willing to discuss some fresh ideas for your brick-and-mortar store or a special event with a bulk order. We have a section of our site dedicated to custom designs, made for all unique requests. Hey we can even do a full campaign for your custom design! Reach out for more info!
Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. Transactions are securely processed through Shopify’s payment gateway.
Shipping
Q: How long will it take for my order to arrive?
A: Once your order is placed, it takes 3 - 5 business days for apparel to be printed and shipped. Shipping times then vary based on your location. You can find more detailed shipping information on our Shipping Policy Page. Order may come in more than 1 package and may arrive on different days if you order more than 1 product. If you have nay issues just reach out to support.
Q: Do you ship internationally?
A: We currently do not have international shipping options, you can add an item to your cart and go through adding your shipping details for both item availability and shipping charges.
Returns & Exchanges
Q: What is your return policy?
A: Your satisfaction is our priority. If there’s an issue with your order, please contact us at team@throwcoast.com within 14 days of receiving your order. More information can be found on our Returns Policy page. We the owners will work with you to resolve any issues, so please reach out.
Q: How do I exchange an item?
A: Because each item is produced specifically for your order, exchange options are limited. To initiate an exchange, please contact us at team@throwcoast.com with your order number and details about the item you want to exchange. More details can be found on our Returns Policy page.
Q: Who fulfills the orders?
A: Our orders are fulfilled by Printify.com, a reliable print-on-demand service. They ensure high-quality printing and timely shipping to get your chosen threads to you.
Q: How are the products printed?
A: Our products are printed using state-of-the-art technology by Printify.com's partner manufacturing companies. We choose products that ensure vibrant and durable prints that tell your story with every wear.
Additional Support
Q: How can I contact Throw Coast Disc Golf for more information?
A: We’re here to help! Feel free to email us at team@throwcoast.com or fill out our contact form for any inquiries. We aim to respond within 24 hours.